AEM not recognising .prc files

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Plantagenet
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AEM not recognising .prc files

I have a number of .prc files on my PC and have added this file extension type to the scan function. Yet, although the FAQ page says that AEM " supports ALL ebook formats in Scan operation", it is still not recognising my .prc files.
Please help.

admin
admin's picture

Hi, you need to add PRC extension in Scan first.
And please update your version before this, because we recently fixed a bug in this section

Plantagenet
Plantagenet's picture

Okay, well firstly I can't find any way of updating my version manually, or any information on your web-site as to which is the latest version, so perhaps you can tell me if I have the latest?

I have AEM Pro Version 5.0.9.2
As there IS a facility on AEM to update plug-ins I have done that and this is mine: Version 5.1.0.21486

Secondly, I did add the PRC extension to Scan before I performed the task. It finds all the other file types but NOT .prc.
Because I can't find any information as to whether I need to add the file extension as .prc OR prc OR .PRC OR just PRC I have tried all four.
The result? - nada, zilch, rien, nowt, nothing.
Please help, because, unless I'm doing something wrong, I'm beginning to regret having paid money for a programme which doesn't seem to do what it claims.
Thanks.

admin
admin's picture

Peter, please get the new version by entering your email here
http://alfaebooks.com/update

enter PRC or prc
and everything will be ok

p.s. the Update check is in the Help -> About menu

Plantagenet
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Okay, thanks for the fast response.
Do I need to un-install my previous version?

Plantagenet
Plantagenet's picture

Decided to do a 'clean' re-install.
I added PRC and now, under the later version, everything is working well.
Thanks for your help on that.
I'm still not sure about what you are saying about the Update check though.
There doesn't seem to be any update facility under Help>About, all that I see are the programme and registration details and, in the bottom left-hand corner of the panel that opens, the words 'No Update'.
Those same words appeared on the previous version that I've just updated from so I'm still confused about that.

admin
admin's picture

When a new update appear - you'll see the update link on this About window

Plantagenet
Plantagenet's picture

Okay, thanks for helping me to resolving the issue so promptly.