I can't use my Alfa ebooks Manager Pro

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AChiemela
AChiemela's picture
I can't use my Alfa ebooks Manager Pro

I'm not sure if an update was made but the alfareader internal application can't load a book in my library. I also entered my email in the prompt to check for an update, but it has no record of my email. I purchased this program in February of this year, so I'm fairly new. I don't know what happened, but I've made a comment in the support prompt and emailed support. No response. This is unusual and unfortunate because I love this program. Please advise.

admin
admin's picture

AChiemela, please try to delete the config file:
C/users/USER/appdata/local/alfa.netsoft

and clear the cache in Books -> Scan (button in the left-bottom corner)

Please try to enter your email one more time here: http://alfaebooks.com/update (we just reloaded it)

AChiemela
AChiemela's picture

Thank you. It worked. I just purchased the new update by following the link you sent to my email. It's asking for the license key. How do I get that? When I purchased the earlier version in February, the email said that the license key is already included in the setup package. How come it doesn't say that in the email I received today when I purchased Alfa eBooks Manager 7 today?

admin
admin's picture

AChiemela, just uninstall Alfa and then install the new version again. Your license key is built-in the setup file

We'll also send you license key by email

AChiemela
AChiemela's picture

I uninstalled and reinstalled the Alfa eBooks Manager Web but it still asks for the license key.

AChiemela
AChiemela's picture

I received the license key via email. I entered it and it said that the program is activated. However I see no difference, it doesn't say that its licensed to me when I click the About button like in the earlier version, and even when I restart the program it still asks for the license key.

admin
admin's picture

AChiemela,
Please check that in file
c:\Users\%User Name%\AppData\Roaming\Alfa.NetSoft\Alfa Ebooks Manager\aem.license
there is the License Key that we sent to you
(you can open this file in Notepad)

AChiemela
AChiemela's picture

Yes the file does contain the license key that you sent to me.